🔒 Privacy Policy

HelpFerHome ("we", "our", "us", or "the Company") is a home services marketplace based in Jaipur, Rajasthan, India. We connect customers with verified, professional service providers for home-related needs including AC repair, electrical work, plumbing, cleaning, salon services, pest control, painting, and more.

This Privacy Policy explains how we handle the personal information you share with us when you visit our website (helpferhome.in), use our app, book a service, communicate with us on WhatsApp, or interact with us in any other way.

We are committed to protecting your privacy and handling your data in an open, transparent manner in accordance with applicable Indian laws.

We collect different types of information depending on how you interact with our platform. This includes:

A. Information You Provide Directly

• Identity Information: Full name, gender (optional)
• Contact Information: Mobile number, email address, WhatsApp number
• Address Information: Home/service address, city, state, PIN code
• Service Details: Type of service requested, preferred date and time, special instructions or notes
• Communications: Messages, feedback, complaints, or reviews you send us

B. Information Collected Automatically

• Device Information: Device type, operating system, browser type and version
• Usage Data: Pages visited, time spent, clicks, search queries on our platform
• IP Address & Location: Approximate location derived from IP or GPS (if permission granted)
• Cookies & Similar Technologies: Session identifiers, preferences, and analytics data

C. Information from Third Parties

• Data from social media platforms (if you login via Facebook/Google)
• Publicly available information to verify service providers
• Analytics data from tools like Google Analytics

We use your information strictly to provide and improve our services. Here's a detailed breakdown:

We will never use your personal data in ways that are incompatible with the purposes listed above without seeking your prior consent.

We value your trust. We do NOT sell, rent, or trade your personal information to any third party for their marketing purposes. We share data only in the following limited circumstances:

✅ We share data with:

• Service Professionals: We share your name, contact number, and address with the verified technician assigned to your booking — only what is necessary to complete the service.
• Technology Partners: Hosting providers, analytics tools, and SMS/WhatsApp service providers who assist in operating our platform. They are bound by strict data processing agreements.
• Legal Authorities: When required by law, court order, or government regulation under applicable Indian law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

✗ We do NOT share data with:

• Advertisers or marketing agencies for their own campaigns
• Any third party without your explicit consent (except as described above)
• Overseas entities except where legally permitted under Indian law

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

Security Measures We Use:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure server infrastructure hosted in India with regular security audits
• Access control — only authorized staff can access customer data, on a need-to-know basis
• Regular backups and disaster recovery protocols
• Two-factor authentication for internal admin access
• Monitoring for suspicious activity and breach detection systems

Data Retention:

• Customer booking data is retained for 3 years for business and legal record purposes.
• Account data is retained as long as your account is active or as required by law.
• Marketing consent records are maintained indefinitely unless withdrawn.
• Upon account deletion request, we erase personal data within 30 days, unless legally required to retain it.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and not share login credentials.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and provide personalized features.

Types of Cookies We Use:

We also use localStorage on your device to save cart items and wishlist between sessions — this data stays on your device and is not sent to our servers.

Managing Cookies:

You can control and/or delete cookies via your browser settings. Disabling essential cookies may impact website functionality. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

HelpFerHome uses WhatsApp as the primary channel for order placement, booking confirmations, and customer support. When you place an order through our platform:

• Your order details (name, address, services, total) are encoded and sent to WhatsApp via a pre-filled message link.
• This message is composed on your device and sent from your WhatsApp account — we do not access your WhatsApp directly.
• By clicking "Place Order via WhatsApp", you consent to sharing the order details with our business WhatsApp number.
• WhatsApp communications are subject to WhatsApp's Privacy Policy in addition to ours.

Other Communication Channels:

• SMS/OTP: For account verification (if applicable)
• Phone Calls: Our team may call to confirm bookings or resolve issues
• Email: For service receipts, feedback requests, or policy updates

Our website may contain links to third-party websites, social media pages, or embedded content. This Privacy Policy applies only to HelpFerHome's platforms and does not cover third-party services.

Third-Party Integrations We Use:

• Google Analytics: For website traffic analysis and user behavior insights
• Google Fonts: For loading web fonts (Roboto, Poppins) — minimal data shared
• Font Awesome / CDN Libraries: For icons and UI components
• WhatsApp Business API: For order and support communications
• Unsplash / Image CDNs: For service imagery

We encourage you to review the privacy policies of any third-party services you interact with through our platform. We are not responsible for the privacy practices of external websites.

As a user of HelpFerHome, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the details provided in Section 12.

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: If your data is inaccurate or outdated, you can request it be corrected.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
• Right to Object: You may object to processing for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we use your data.

We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.

HelpFerHome's services are intended for adults aged 18 years and above. We do not knowingly collect or solicit personal information from children under 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@helpferhome.in or via WhatsApp and we will promptly address the issue.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do:

• We will update the "Last Updated" date at the top of this page.
• For material changes, we will notify users via WhatsApp message, email, or a prominent notice on our website.
• We may ask for renewed consent where required by law.
• Archived versions of previous policies will be available upon request.

We encourage you to periodically review this page to stay informed about our privacy practices. Continued use of our services after any changes constitutes acceptance of the updated policy.

In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer. If you have any grievances or concerns related to the processing of your personal data, you may contact our Grievance Officer:

You also have the right to lodge a complaint with the relevant supervisory authority under applicable Indian data protection laws.

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels: